I am an avid Disney fan.
My vision of organizational leadership is heavily influenced by the
experience the Disney brand creates for their customers across every
touch-point in the organization.
I have so many fond memories of Walt Disney World as a
child. My eyes were opened to a whole
new world of fantasy and adventure. My
imagination ran wild with ideas and possibilities. Now, I am able to relive those moments
through the eyes of my own children when they meet Disney characters or see the
spectacular fireworks displays.
I admire how Disney paves the way for innovation. Disney is never comfortable with the status
quo and they continue to push the limits of what can be done. Time after time, Disney invents new
experiences that create richer and more memorable experiences. Some innovations are as simple as a fast-pass
lane, while others are as complicated as a GPS wristband that acts as a room
key, fast-pass, and photo pass. Walt
Disney continues to blaze a path millions of people have traveled by living a
simple but profound mantra, “If you can dream it, you can do it!”
What excites me the most about the Disney Company is their
unparalleled commitment to customer service.
The Company offers world-class service through every facet of the
organization. Whether you call on the
phone, chat online, or interact with the cast member in person, you are always
treated as a priority and afforded dignity and respect. Each cast member is charged with making every
moment magical.
While fresh off of my most recent visit to Walt Disney
World, I can’t help but make connections between Disney and my vision for
organizational leadership. I desire to
make every moment magical. I strive to
open the eyes of our students to a whole new world through dynamic and exciting
experiences. I always strive to foster
innovation but not just for the mere sake of innovation. I seek to innovate in order to provide
world-class customer service by meeting the needs and exceeding the
expectations of my students, families, and fellow colleagues. As a former Disney executive, Lee Cockerell
explains, “It’s not the magic that makes it work, it’s the way we work that
makes magic.” I hope to embody this
phrase for my customers daily.
